Physical goods delivery
Goods are packed in Seymour, Victoria and are normally posted to the delivery address that you supplied within 1-2 days of the receipt of the order using Australia Post’s standard services. The full postage rate is automatically calculated according to the products that you’ve purchased. No handling fee is charged.
Delivery within Australia can typically be expected within 6 business days, international deliveries are sent by Air Mail and can take from 6 to 12 business days. There can be delays in postal services, if your purchase hasn’t arrived please allow an extra few days before contacting us.
A flat rate is available to Australian customers based on products classed as letters (under 20mm thick and 500 grams including packaging) and parcels (over 500 grams including packaging). These flat rates are available regardless of quantity, and is a great way to save on freight costs with bulk purchases.
We reuse envelopes, boxes and packing material where appropriate – it’s not because we are tight, but because we hate waste! We even make up our own mailers using reclaimed cardboard. It’s important to us that we apply the ethics that we talk about.
Digital goods delivery
Digital goods can be accessed via a link that is sent to the email address that you provided after payment has been received. See our FAQ page for more information about digital downloads.